Wednesday, December 19, 2012

Preventing Fraud with Order Confirmation Calls and Welcome Calls


Order confirmation calls and welcome calls are proven effective strategies in increasing the net profits of sellers and merchants. Although they are mostly known to do this through higher customer satisfaction and in an innovative way of advertising, a major component of its success is due to its fraud detecting functions. Fraud can happen to either the buyer or the seller and when it happens, both parties lose money and the scammer gains from the transaction instead. There are various ways and means to protect a buyer from scammers but not a lot of protection is offered to the seller. You may think that sellers do not need such protection but the truth is, sellers are just as vulnerable as the consumers.

One of the most practical and convenient way of detecting fraudulent buyers is through order confirmation calls and welcome calls. TomJohnson Media Communication Corps provide order confirmation calls and welcome calls  services to actual buyers to verify their identity as well as confirm the purchase made and payment method chosen.

People whose identities are not verified may pose as potential buyers when in truth they are not. They do this by using the identity of other people or presenting false credit. With it, they purchase your product without really paying for it and if you had not verified their identities you would end up losing on the transaction. Through early fraud detection, you reduce your risk of chargebacks and you may block future transactions made by the same person or if not, at least you would be on the lookout for a similar situation happening in the future. By availing of their welcome calls and order confirmation calls , you are safeguarding yourself and that of your customers, from fraud and potential disaster.

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