Why Go for Order Confirmation Calls

Finding trusted and proven effective marketing strategies to promote your products and increase revenue is imperative if you want your business to succeed. One tried and tested way to ensure good promotion and return is through the use of OrderConfirmation Calls. Here are some of the benefits you receive in a partnership with Tom Johnson Media Communications Corp.’s Welcome Calls.

Welcome Calls increase the chance of a second purchase and repeat customers.
Sometimes consumers are just hesitant at making a second purchase and might need some little nudging on your part. The call center agents who talk to your customers are armed with excellent people skills and are trained to engage them effectively. With more convincing on your part through the use of Order Confirmation Calls, your buyers would make a second purchase thus increasing your revenues.

Welcome Calls helps in protecting you against fraud.

A nice bonus from taking advantage of these services would be added security for your business. Aside from enticing buyers to make a second purchase, you can also separate the legitimate customers from fraudulent ones. The call center agents can verify the identity of the buyers through a series of questions regarding personal and contact details. This way, you avoid wasting your time and resources dealing with fraudulent customers.
Minimizing fraud and increasing the number of repeat and loyal customers are key elements in ensuring your business will flourish. Both result in higher yield while there is no significant increase in terms of expenses. Essentially you have nothing to lose but everything to gain with the use of Order Confirmation Calls.

It’s All About Outstanding Customer Service

No matter how amazing your products may be, people are hesitant about buying from you if you are known for bad customer service. Even if you try to lure the crowd with jaw-dropping promos and marketing technique, your business will never succeed if you do not put your patron’s welfare on top of your priority. Remember that when you take care of your purchasers, chances are you will have higher retention rate compared to other establishments.

When the shoppers are happy with your service, chances are people will tell everyone in their network to shop in your store or to try what you offer in the market.

There are many ways by which you can provide excellent customer service. You can start by employing friendly and customer-oriented workforce. You need to make sure that your employees are fully familiar about the proper way of tending to customers—whether they buy something or not.

If you run an online shop, you can reassure customers that their needs are taken care of with Order Confirmation Calls. And when people do buy from you, conduct Welcome Calls to let them know that you highly appreciate their purchasing decision. In this method, you will be able to make your customers feel that they are special and that you are happy that they have chosen your product or service over the others.
You can also make them feel that you take their complaints and opinions seriously. Afterwards, you will be able to build a strong relationship with your customers, which will be beneficial for you and your valued shoppers. 

Welcome Calls: Building Long-term Value

A customer care solution program is a vital component in business. Selling is not just about gaining profits, it is about building good customer experience to achieve the objectives of your company and increase revenues. Thus, you need to create favorable grounds to lay the foundation of long-term value by establishing proper communication through welcome calls or order communication calls. Even in the early stage of the customer relationship lifecycle, you have to make a fresh, positive start by addressing customer concerns and expected questions.

Customer communication service providers exist to handle professional communication with clients and customers by addressing inbound inquiries through proactive messages. Also, they are able to solicit future customer preferences by providing answers to frequently asked questions.

How do communication services engage with customers?

·        They can launch reviews to measure satisfaction from various consumers within

the range of your target market. Also, they can survey detractor and promoters and establish new strategies based on market trends.

·       They can help establish good impressions from new customers and capture their

interests for ongoing engagement.

·        They can deliver new information to people to help nurture relationships and

manage new challenges in the market. This is also very helpful in notifying customers about sensitive information, such as product recall to reduce risks, negative impact, and potential dissatisfaction.    

·        They can help boost the loyalty of patrons and increase customer retention by keeping consumers well informed of new programs, products, add-ons, or events. Timely reminders are very important, such as discounts and promos, to keep your market engaged.  

With excellent, professional, and constant customer care, you will be rewarded with growth in revenue and loyalty from satisfied and happy customers.

Welcome Calls to Prevent Problem Escalation

In an ideal world, the level of client satisfaction is at a hundred percent. While a lot of businesses strive to give the best service possible, complaints are always bound to arise. Problems can be attributed to one or more of the factors cited below.

•The customer’s lack of understanding on how a certain type of product or service really works

•Not being fully educated on the important points in the terms and conditions that come with the sale

•The wrong payment information was recorded and processed

•Errors in shipping or delivery

•Ineffective customer service

If you want to take some of the stress out of managing your enterprise, it would be wise to invest in welcome calls. Applicable to new clients, this is a process where a representative from your company calls to officially welcome them and thank them for the purchase. Apart from fostering a sense of trust in your customers, you can use this as a means of preventing problem escalation.

How so?

Your customer representatives can take the conversation further by asking the clients how they like the item that they purchased. This opener usually indicates whether people are highly satisfied or are having issues. If it’s the latter, ask all the necessary probing questions and offer a solution immediately. When you fix the problem at the source, you prevent it from spreading and leading to a bad experience for the customer.

Meanwhile, this method can also be adapted to orderconfirmation calls. Once done with confirming the chosen product and payment details, the representative can also ask the customer if the terms and conditions are clear or if he has questions about it. Get additional information about these effective marketing techniques by calling Tom Johnson Media Communications Corp. today.

Build Effective Client Relationships with Welcome Calls

In this day and age where technology reigns supreme, a lot of transactions are successfully processed without having to establish direct contact with a potential client. However, that speedy sale would have been for nothing if the customer ends up having problems with the product or service. Directing him to the toll-free hotline might not also be the best way to go either. If he has to wait on the line for more than five minutes to get hold of a representative, you can be sure he won’t be coming back for more.

This is where welcome calls come in handy. By definition, these are calls made to new customers to thank them for making a purchase. This is also the perfect opportunity to inquire if they have questions about the company or issues about the items they received.

Taking the time to contact a new business acquisition is an essential tool for establishing positive client relations. Your company makes a good impression by making a consumer feel that his needs are actually being catered to. Customers may like speedy results but will always look for great service. If you proactively tend to their concerns, you can gain their trust and confidence.

Then again, you might ask – what do I do with existing clients? If you’re past making that initial connection you can focus on order confirmation calls instead. After a sale has been finalized online, get hold of your buyer and confirm the details of the item that was bought. Double-check their credit card details to ensure that you are taking a monthly deduction from the right account. This might seem time consuming at first but you’ll be grateful for the decrease in irate callers later on plus, the lesser credit card chargebacks.